Uncertainty is certain, disaster is one of the evidence, and when an outbreak happened every single life has to be saved.
As the curve has not yet reached its peak point, Indonesia announced its first large-scale social distancing (PSBB) on 10 April 2020 and instruction for businesses to refocusing activities and reallocating budget in order to accelerate the COVID-19 handling.
These two months insisted some business sectors shut down and leaving the healthcare industry with no choice but to do the structural mitigation approach; Siloam is one of them.
In this pandemic, Siloam has decided to support govern instruction in refocusing activities upon the coronavirus outbreak. To that, this hospital chain is prioritizing COVID-19 cases treatment while still serving high urgency patients.
Besides dispensing an extra 630 beds for occasional patients, Siloam commits to transforming their communication technology to be more accessible with us. 3Dolphins enables Siloam live chat for customers to have direct correspondence with the live agent without cutting the credit.
The live chat provides service about doctor appointments, insurance availability, and other inquiries include the coronavirus most recent updates. Patients and customers can also give a rating to the service as satisfactory survey input for Siloam. It can be accessed through website and Siloam mobile apps, available for iOS and Android.
Not only that it eases customers to contact Siloam, but all the customer’s inquiries and quality ratings also converted as internal input as system evaluation to provide a better service.