CRM Stands for Catch Retention Masterfully
Ticketing System
The essential part of customer service is to provide the best answer at the best time for your customers. With our systematic ticketing system, you can have an end-to-end problem solving platform.
Task Management
You can measure the team performance quality by the recorded number of answered and handled tickets, along with the time is spent, customer satisfaction, and other possible variables.
Service Quality
You can measure the team performance quality by the recorded number of answered and handled tickets, along with the time it spent, the customer satisfactory, and other possible variables.
Shift Coordination
Reach the KPI by managing team shift, tasks, and other components all in one place.
Ticket Automation
Ticket automation enables you to do more in less configuration and set anything in less hassle by backing up repetitive actions for operators, extracting human error in addressing ticket escalation to a person or a group.
Template Message
All the answers you've provided can be saved in the template message with the limitless type of message form it could be; photos, videos, or cards.
Assigment Rule
Decide, share, escalate, and approve the scoop of your team task according to the main job description and responsibilities by assignment rule to sustain the company’s pace.